Terms, payments, refunds and cancellations

Who we are

These terms apply to services sold by IF Tecnologia e Saúde LTDA (brand: IF HealthTech & GovTech), CNPJ 62.898.710/0001-38, Jaicós, Piauí, Brazil. If we sign a written agreement with you for a project, that agreement takes precedence over this page where they differ.

Scope and changes

Every project starts with a written proposal that lists the scope, deliverables, timeline and price. Work outside that scope needs your written approval and may change the price or the timeline. See the packages and prices.

Prices and payment

• Prices are in the currency stated in your proposal, US dollars or euros.
• Fixed-price projects: 50% when you accept the proposal, to start the work, and 50% on delivery.
• Monthly plans: billed in advance at the start of each month.
• We send an invoice or a secure payment link for each payment.

Reviewing a delivery

You have 5 business days to review each delivery and ask for fixes that are within the agreed scope. We make those fixes at no extra cost.

Refunds

• Before the kickoff call: if you cancel a fixed-price project before the kickoff call, we refund your full deposit.
• After work has started: if you cancel, you pay only for the work delivered up to that point, up to the amount of the deposit. Nothing more is due.
• If we cannot deliver: if we cannot deliver what the written scope describes, we refund what you paid for the parts we did not deliver.
• Monthly plans: the month already paid is not refunded. You are not charged again after your cancellation takes effect.

Cancellations

• Fixed-price projects: you can cancel at any time by email. The refund rules above apply.
• Monthly plans: cancel at any time with 30 days' notice by email. The plan ends at the end of the notice period.

Questions and disputes

If something is wrong with a payment or a delivery, write to us first at contato@ifgestaoesaude.com.br. We reply within two business days and work with you to fix it, including a refund under this policy where it applies. If you dispute a card payment with your bank, your card issuer's dispute process applies, and we will answer it with the proposal, invoices and delivery records.

Ownership, confidentiality and data

Who owns the deliverables, how we keep your information confidential, and how we handle any personal data you share with us are set in the written agreement for each project. How this website handles data is in our privacy notice.

Changes

If these terms change, we update this page and the date at the top. The terms in force when you accepted your proposal apply to that project.